General Terms and Conditions

These general conditions of sale (hereinafter referred to as: CGV) are offered by the company Promenons-nous working through the intermediary of

Productions Associés asbl, Activity nr 35183 / Marie Lebrun, VAT BE 0896.755.397 - head office and operations: Rue Coenraets 72- 1060 Brussels whose main activity is the sale of second-hand children's clothing.

Any order on this site implies full and complete acceptance of these General Terms and Conditions, of which the Customer acknowledges having read. Promenons-nous reserves the right to modify these General Terms and Conditions, available on its site at any time, without notice. These modifications are enforceable from the moment they are put online. The applicable general conditions of sale are those in force on the day of the order. The Customer declares to be of legal age and to have full legal capacity allowing him to commit to these general conditions of sale.

1. Purpose The purpose of these general conditions of sale is to define the rights and obligations of the Customer and Promenons-nous, in the event of an order on this website. Their purpose is also to define the terms and conditions concerning the delivery of clothing/parcels. These General Terms and Conditions are subject to Belgian law and current Belgian standards.

2. Legal notices The website is published by the company "Promenons-nous", working through - Productions Associés asbl, Activity nr 35183 / Marie Lebrun, VAT BE 0896.755.397 - head office and operation: Rue Coenraets 72- 1060 Brussels. To contact the company, you can send an email to the following address The services of the site are normally accessible by the customer 24 hours a day, 7 days a week and all year round except in the event of voluntary interruption. However, orders and availability are only made during working days. Being, through its activity, subject to an obligation of means, the company Promenons-nous cannot be held responsible for any physical, material or moral damage caused by the unavailability of the site(s).

3. Placing an order The Customer places his order with Promenons-nous via our website Before that, the Customer is required to provide certain personal data allowing the registration of his order, i.e. last name, first name, delivery address and contact information. The customer composes their basket and chooses the delivery location. Promenons-nous cannot be held responsible in the event of non-delivery or order error following incorrect or incomplete data provided by the customer. Promenons-nous may modify at any time the assortment of products offered for sale on its Website, without prejudice to Orders placed by the Customer. The Customer can, prior to his Order, read, on the Website, the essential characteristics of the products he wishes to order. Promenons-nous will do its best to ensure that the photographic representation of the products or services on the Website is as faithful as possible to the products or services themselves. However, given the digital presentation method of products or services on the Internet, it is possible that the customer's perception of the photographic representation of the products or services does not correspond exactly to the product or service itself, which the client admits and acknowledges.

4. Confirmation of an order When the Customer confirms his order by clicking on the “Validate your payment” icon (hereinafter and hereinafter “the Order”), he is considered to have knowingly accepted the content and the conditions of the Order in question and in particular these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Customer. After placing his order via the site, the Customer receives a confirmation of his order on the email address communicated on his profile. This e-mail acknowledges confirmation of your order and thus constitutes the sales contract. Let's walk around checking the orders received. In the event of an anomaly observed, Promenons-nous reserves the right to contact the Customer to carry out the necessary checks. Promenons-nous reserves the right to modify the prices displayed on the site without notice. A price change on the site under no circumstances applies retroactively to an order already finalized. An order can be canceled or modified by the customer by sending an email to within a minimum of 24 working hours before the scheduled delivery day. After this period, the order cannot be modified or canceled. Also, in the event of an error in entering the email address concerned, or non-receipt of the email Order confirmation message, Promenons-nous cannot be held responsible.

5. Availability The offers presented by Promenons-nous are valid while stocks last. In the event of unavailability of one or more products or services after placing the Order, the Customer will be notified by e-mail. The amount of their Order will be recalculated and the Customer will be debited for the new amount, reduced by the missing products. If the Order is completely unavailable, the Customer will be notified by e-mail and will not be charged. In this case Promenons-nous cannot be held responsible for any damage suffered by the Client, nor liable for any damages.

6. Prices & payment methods Prices are indicated in euros and all taxes included. Prices are applicable upon validation of the order by the Customer. The sales prices of services and products may be modified by Promenons-nous at any time and the modification will then be notified to the Customer before any Order. Delivery costs are added at the end of the order. The price is payable in cash and payment is immediate after validation of the order by Promenons-nous. Delivery costs amount to €3.75 throughout Belgium at relay points. Payment is made by Maestro, Paypal, Visa or Mastercard. Any order implies an obligation to pay. The Customer guarantees to Promenons-nous that he is fully authorized to use the payment card for the payment of his order and that these means of payment legally give access to sufficient funds to cover all costs. costs resulting from the order. Promenons-nous cannot be held responsible for any fraudulent use of the means of payment used. Promenons-nous reserves the right to suspend or cancel any order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Customer or in the event of payment incident. Any payment will be processed by a secure data encryption procedure so that no information transmitted by the Customer is intercepted by third parties.

7. Delivery terms Promenons-nous sends the packages via Bpost, within 1 to 5 working days after receipt of the order. In the event of a change in the desired delivery location, the Customer is required to notify Promenons-nous by modifying the contact details on their account. In the event of an inaccurate or incomplete delivery address, Promenons-nous reserves the right to contact the Customer in order to verify their information. At the time of delivery, in the event of the Customer's absence at the delivery location and in the event that it is impossible to contact him, Promenons-nous cannot be held responsible for non-receipt of the order. No compensation or reimbursement can be claimed by the Customer.

8. Complaint Promenons-nous offers a second-hand clothing delivery service, but is in no way the designer or manufacturer. The Customer must immediately ensure compliance of the delivery with his order. To be taken into account, any complaint must be expressed by the customer to Promenons-nous within 14 days from the date of receipt of the order confirmation. In the event of difficulty, the Customer is invited to contact Promenons-nous Customer Service. The return of the order and the related costs will be borne by the Customer. Upon receipt of the goods, in their original packaging, and in impeccable condition, Promenons-nous will issue a refund.

9. Force majeure Promenons-nous reserves the right to release itself from its obligations or to suspend their execution if it finds itself unable to assume them following a case of force majeure (war, riot , demonstration, exceptional weather conditions, disaster affecting the facilities of its establishments, etc.), without this giving rise to any compensation in favor of the customer.

10. Reservation of Ownership Promenons-nous retains full and complete ownership of the products sold until full payment of the full price, in principal, fees, taxes and mandatory contributions included.

11. Intellectual property All elements reproduced on Promenons-nous and in particular but not exclusively the texts, comments, works, illustrations, images and brands are protected under intellectual property.

12. Customer Service For any questions or requests for information, contact us at the following address

13. Protection of processed personal data The information and data collected by Promenons-nous during any order from the Customer are necessary for order management and commercial relations. They may be transmitted to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, delivery, processing and payment. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations and to allow Promenons-nous to improve and personalize the services offered. Any natural person has the rights to modify or delete data concerning them. The Customer can exercise his rights at any time at the following address: